Contact the Lungora Guide

This is the editorial contact for an independent guide, not the Lungora customer service desk. We can correct a page, answer a question about what a label says, or point you to the right place — we cannot look up your order, change an address or send a refund, because we never had them.

Editorial email: [email protected] — corrections, source suggestions, and questions about anything published on this site.

Order tracking, refunds and customer service

Everything to do with a purchase is handled by the seller whose checkout took the payment, not by this site. Use the order confirmation email you received: it carries the order number, the merchant name that will appear on your card statement, and the support address for that merchant. That email is the fastest route to every one of the following.

• Where is my order / tracking: reply to the confirmation email with your order number and ask for the tracking link.
• Refund under the 60-day guarantee: request it from the seller in writing, inside 60 days of the purchase date, quoting the order number. The window runs from purchase, so do not leave it to the last day.
• Cancel or change an order: contact the seller immediately — once a package has shipped it becomes a return rather than a cancellation.
• Billing question or an unexpected charge: take it to the merchant named on your statement first, and to your card issuer if that does not resolve it. Lungora packages are sold as one-time payments, so a recurring charge is worth querying.
• Damaged or wrong item: photograph the package and contact the seller before returning anything.

We do not publish a customer service phone number for the brand, because we cannot verify one. Any site claiming to be the official Lungora support line should be checked against the contact details in your own order confirmation before you give it a card number or personal details.

Medical questions

We cannot answer them. Nobody on this site is your clinician, and email is the wrong medium for a breathing problem. If your breathing has changed — new or worsening shortness of breath, a cough lasting more than three weeks, wheeze, chest tightness or blood in sputum — contact a doctor or, if it is sudden or severe, emergency services. Questions about mixing a supplement with prescribed medication belong with your pharmacist or prescriber.

What to expect from us

Editorial email is read by a small team and answered when it is read; we do not staff a support rota and would rather say so than promise a service level we cannot keep. Corrections are prioritised over everything else — if you can point at the line and the source, that is the quickest way to get a page changed.

← Back to Home